Assessment Survey Tools Our Workshops/ Training Wal-Mart Customer Loyalty The Teenage Worker Study OUR FOCUS IS PEOPLE . . . "The ultimate competitive advantage to winning the battle for loyal customers". Fred Martels, President, People Solution Strategies We Live in a very competitive world of takeovers, mergers, and going out of business sales-and no industry is immune. Our world consists of supersized stores and downsized service, where quality, knowledgeable employees, and employees who care are consistently inconsistent. Customers far too often expect mediocrity instead of excellence, and for indifferent people instead of people who are noticeably different in the way they treat customers.  Customers have choices and so do you. Many organizations are frustrated because they have high expectations for achieving sustainable business results but often fail to achieve them. If that has a familiar ring, we can help. We can help you determine the gap between what you want your organization to achieve and the ability of your organization to achieve it.    Our team of experts include: Fred Martels Ken Cooper Paul Russell Anita Marx