You Win With People . . . Linking Leadership To Top And Bottom Line Results
Growing your business in these uncertain times, in the face of stiff competition and an unpredictable labor market are difficult challenges. The secret is doing the right things, at the right time, and building a team with the right employees—customer focused employees.
Building a team of customer focused employees begins with recruiting and selecting the right employees and then providing the training, development, and recognition that is consistent with your goal of being a company that goes the extra mile for customers.
Fred Martels a Human Resource Management expert, will show you the practical steps you need to take to link human resource initiatives to goals, business results—and measure the ROI. You will be better prepared to recruit, select, and develop the right people for offering superior service and creating experiences customers love and will talk about to their friends and neighbors. This workshop will provide you with the resources and tools that will unlock the secret to winning in today’s competitive environment by being a place of business where people really want to work and go the extra mile for customers.
Designed for: Human Resource Professionals, supervisors, or managers who are responsible for human resource initiatives.
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