Survey Results

County Market Customer Feedback


• Analyzing 3 responses.
• Presentation generated on
May 13, 2004.

·        Report Prepared By: People Solution Strategies, LLC

The store is clean

 

 

PercentStrongly Agree

 

67

 

Agree

 

33

 

Neutral

 

0

 

Disagree

 

0

 

Strongly Disagree

 

0

 

 

 

 

 

 

 

 

 

Store Cleanliness -

 

 

 

 

 

 

 

 

 

 

 

Choice

Count

Percentage of Sample Answering

Percentage of Sample Asked

Percentage of Total Sample

 

Strongly Agree

2

66.7%

66.7%

66.7%

 

Agree

1

33.3%

33.3%

33.3%

 

Neutral

0

0.0%

0.0%

0.0%

 

Disagree

0

0.0%

0.0%

0.0%

 

Strongly Disagree

0

0.0%

0.0%

0.0%

The store offers good values

 

PercentStrongly Agree

 

67

 

Agree

 

33

 

Neutral

 

0

 

Disagree

 

0

 

Strongly Disagree

 

0

 

 

 

 

 

 

 

 

 

Value - The store offers good values

 

 

 

 

 

 

 

 

 

 

 

Choice

Count

Percentage of Sample Answering

Percentage of Sample Asked

Percentage of Total Sample

 

Strongly Agree

2

66.7%

66.7%

66.7%

 

Agree

1

33.3%

33.3%

33.3%

 

Neutral

0

0.0%

0.0%

0.0%

 

Disagree

0

0.0%

0.0%

0.0%

 

Strongly Disagree

0

0.0%

0.0%

0.0%

The products that I came to buy were in stock

 

PercentStrongly Agree

 

67

 

Agree

 

33

 

Neutral

 

0

 

Disagree

 

0

 

Strongly Disagree

 

0

 

 

 

 

 

 

 

 

 

Product Availability - The products that I came to buy were in stock

 

 

 

 

 

 

 

 

 

 

 

Choice

Count

Percentage of Sample Answering

Percentage of Sample Asked

Percentage of Total Sample

 

Strongly Agree

2

66.7%

66.7%

66.7%

 

Agree

1

33.3%

33.3%

33.3%

 

Neutral

0

0.0%

0.0%

0.0%

 

Disagree

0

0.0%

0.0%

0.0%

 

Strongly Disagree

0

0.0%

0.0%

0.0%

The overall quality/freshness of perishable is excellent

 

PercentStrongly Agree

 

67

 

Agree

 

33

 

Neutral

 

0

 

Disagree

 

0

 

Strongly Disagree

 

0

 

 

 

 

 

 

 

 

 

Quality - The overall quality/freshness of perishables is excellent

 

 

 

 

 

 

 

 

 

 

 

Choice

Count

Percentage of Sample Answering

Percentage of Sample Asked

Percentage of Total Sample

 

Strongly Agree

2

66.7%

66.7%

66.7%

 

Agree

1

33.3%

33.3%

33.3%

 

Neutral

0

0.0%

0.0%

0.0%

 

Disagree

0

0.0%

0.0%

0.0%

 

Strongly Disagree

0

0.0%

0.0%

0.0%

Employees are experienced, knowledgeable, and competent

 

PercentStrongly Agree

 

67

 

Agree

 

33

 

Neutral

 

0

 

Disagree

 

0

 

Strongly Disagree

 

0

 

 

 

 

 

 

 

 

 

Product knowledge - Employees are experienced, knowledgeable, and competent

 

 

 

 

 

 

 

 

 

 

 

Choice

Count

Percentage of Sample Answering

Percentage of Sample Asked

Percentage of Total Sample

 

Strongly Agree

2

66.7%

66.7%

66.7%

 

Agree

1

33.3%

33.3%

33.3%

 

Neutral

0

0.0%

0.0%

0.0%

 

Disagree

0

0.0%

0.0%

0.0%

 

Strongly Disagree

0

0.0%

0.0%

0.0%

Employees enjoy helping customers (being of service)

 

PercentStrongly Agree

 

33

 

Agree

 

67

 

Neutral

 

0

 

Disagree

 

0

 

Strongly Disagree

 

0

 

 

 

 

 

 

 

 

 

Customer Attentiveness - Employees enjoy helping customers (being of service)

 

 

 

 

 

 

 

 

 

 

 

Choice

Count

Percentage of Sample Answering

Percentage of Sample Asked

Percentage of Total Sample

 

Strongly Agree

1

33.3%

33.3%

33.3%

 

Agree

2

66.7%

66.7%

66.7%

 

Neutral

0

0.0%

0.0%

0.0%

 

Disagree

0

0.0%

0.0%

0.0%

 

Strongly Disagree

0

0.0%

0.0%

0.0%

Employees care about me as a person

 

PercentStrongly Agree

 

33

 

Agree

 

67

 

Neutral

 

0

 

Disagree

 

0

 

Strongly Disagree

 

0

 

 

 

 

 

 

 

 

 

Caring Employees - Employees care about me as a person

 

 

 

 

 

 

 

 

 

 

 

Choice

Count

Percentage of Sample Answering

Percentage of Sample Asked

Percentage of Total Sample

 

Strongly Agree

1

33.3%

33.3%

33.3%

 

Agree

2

66.7%

66.7%

66.7%

 

Neutral

0

0.0%

0.0%

0.0%

 

Disagree

0

0.0%

0.0%

0.0%

 

Strongly Disagree

0

0.0%

0.0%

0.0%

Q. Expectations What was very important to you(expectations) that we either did or did not follow through on?
• Your everyday low prices and the many brands to choose to from within a single item!

Sample Answering: 1 responses

I would enthusiastically recommend JK’S County Market to my friends & neighbors

 

PercentStrongly Agree

 

67

 

Agree

 

33

 

Neutral

 

0

 

Disagree

 

0

 

Strongly Disagree

 

0

 

 

 

 

 

 

 

 

 

YourRecommendations - I would enthusiastically recommend JK’S County Market to my friends & neighbors

 

 

 

 

 

 

 

 

 

 

 

Choice

Count

Percentage of Sample Answering

Percentage of Sample Asked

Percentage of Total Sample

 

Strongly Agree

2

66.7%

66.7%

66.7%

 

Agree

1

33.3%

33.3%

33.3%

 

Neutral

0

0.0%

0.0%

0.0%

 

Disagree

0

0.0%

0.0%

0.0%

 

Strongly Disagree

0

0.0%

0.0%

0.0%

Q.WhyorWhyNot
• Your dependability in stocked items. You are locally owned and take pride in serving the area. I will not (have never) gone to Wal-Mart.

Sample Answering: 1 responses

Do you receive our colored ad in the mail?

 

PercentYes

 

100

 

No

 

0

 

 

 

 

 

 

 

 

 

OurAd - Do you receive our colored ad in the mail?

 

 

 

 

 

 

 

 

 

 

 

Choice

Count

Percentage of Sample Answering

Percentage of Sample Asked

Percentage of Total Sample

 

Yes

3

100.0%

100.0%

100.0%

 

No

0

0.0%

0.0%

0.0%

Q. Memorable Experiences Please tell us about a memorable experience that have had with an employee(this can be a either a very positive experience or a very negative one)
• I have ordered many large sandwiches, meat/cheese platters over the years for my agency. The women in the deli have been great!
• Left a rented movie in cart. If it wasn't for the honesty and quickness in recovering carts from parking lot this turned out to be a positive experience instead of a negative one. Hurray for the cart guys!

Sample Answering: 2 responses Q. Optional First Name

Item

Frequency

Percent

(Not Answered)

2

66.7%

(Unique responses)

1

33.3%

(Total)

3

100.0%

Sample Answering: 1 responses Q.Optional First Name
• Kimberly

Sample Answering: 1 responses Q.Optional Last Name

Item

Frequency

Percent

(Not Answered)

2

66.7%

(Unique responses)

1

33.3%

(Total)

3

100.0%

Sample Answering: 1 responses Q.Optional Last Name
• Obrien

Sample Answering: 1 responses Q.Optional Address 1

Item

Frequency

Percent