Assessment Survey Tools Our Workshops/ Training Wal-Mart Customer Loyalty The Teenage Worker Study How To Recruit, Select, and Develop The Best Managers Who Can Select And Keep The Best Employees To have a competitive edge in today’s market you need managers in every department and in every store who consistently keep, motivate, and gain the commitment of their employees to “go the extra mile” for customers.   Surprisingly too many organizations select managers on the basis of a resting pulse, length of employment, or because they are “good workers” or it is “their turn”. How about looking for evidence of good communication skills, leading by example, knowledge of the business and evidence of commitment to goals. Fred Martels, a Human Resource Management expert, will discuss the action steps your organization needs to take to effectively plan and develop a consistent process for the selection and development of department managers and store managers.  This workshop will provide you with a 4-step plan that will finally unlock the secret to implementing a process for selecting and developing the right managers for your store management team. You will learn: •  How to plan for the manager’s leadership •  Why employees decide to leave •  The key factors impacting employee retention •  The key drivers of employee pride, attitude (to go the extra mile) and loyalty •  Results oriented leadership competencies for managers •  Leadership behaviors of motivating managers •  How to recruit managers who will be good leaders •  To ask questions that will help to identify potential leaders •  How to use assessments in the selection process •  Legal interview questions you can ask and illegal questions you should never ask •  How to develop a career development program Designed for:  Supervisors, and managers who are responsible for conducting management level employment interviews.