County Market . . . Fast Customer Feedback
When people have pride in where they work and in their work they provide superior customer service and create experiences for customers that they love resulting in loyal customers who recommend you to friends and colleagues.
In fact a 5% increase in customer retention equals a 25% -85% increase in profitability according to a study published in The Harvard Business Review. And that’s not all. The same study also concluded that employees who love their job don’t quit and just a 5% increase in employee retention equals a 10% decrease in costs.
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